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d************************************************************************
7265445346043 and 7225706455516
************************************************************************
***************DONT DELETE********************************
7251653059031 -  undocs disconnected
NAWFMF  -- 7263461770218 - call CI 4042662826 -- call back cust at 
+19163372870 - TOM


HRABZJ  -- check tom
S#25374012
JNQPRB  - delta ex check tom
S#25376972 
27EQ75  - -inq ba
S#25381268 -- check if ccr - 10:00am
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Guys, this is how to calculate the total travel time in Sabre :

 T¤ET0700AOKC/12JUN-0255PPVG/13JUN
 
 T¤ET-  is constant, you always have to put 0 first before the travel time.
ex. T¤ET0800A- departure time is 8:00AM
  
 also works to calculate the time of connection flt only

~ AMOR
*************************************************************************************************************

DONT DELETE  -- TGMPEC -- dj|855|orlando b6 |
ROSEANN|RO|NYC  - aer lingus GRACE

support_vacation@hotwire.com
travel@customercare.expedia.com
service@travelocitycustomercare.com


***************************************************************************************************
Guys, I copied the invalid transfers from notepad.pw/itc to titanpad.com/itc You can see on the chatbox it was used by someone else last year. -Lance
***************************************************************************************************

***************************************************************************************************
AIRLINE PHONE NUMBERS 
DELTA  -1800-692-6980 / 18003250678 
DELTA ASC Reissue Desk - 1-877-384-3538 NO WAIT TIME
DELTA Change coupon status to open -1-888-750-3284
UNITED AIRLINES -18005210810 AGENCY SUPPORT DESK
AMERICAN AIRLINES - 1800-222-2377   -  18004337300
AA SALES SUPPORT - 18179635588
AA REISSUE DESK - 18008828880
AA WEB SUPPORT -   18002222377  WEB SUPP
AMAD SUPPORT - 18006060727
ALASKA AIRLINES - 18006545669 
china eastern airline - 3107448999 
 - 18558875474 
 
 ****************************************************************************************************

~-312-595 
- 011902124636363 CLOSED @ 10:00P-11:00PM-7AM
TURKISH US AGENCY SUPPORT - 18558875474 -0849 opt 2


Hi Team,
For those who cant access their tracker, here's the link.
 
https://sharepoint.teleperformanceusa.com/FHCS/APSTRACKERS/TeleperformanceTrackers/Operations/Expedia%20ASC/Lists/ASC%20Call%20Tracker/My%20Items.aspx

Guys, do you know the URL for Itin Look up? Can we put it here for reference!? Thanks!

https://us.expediaairagenttool.com


if you are having hard time in looking for specific flt tht airline want you to find
use this command / just look for the flt no. ,cos and date
0(a/lcode)(flt#)(cos)(dateoftravel)(citypair)(pax no.)
0WS245V22JULYQYYYZNN2
then just sign and er the record it will sell-in on the flt that you want to have with the specific class of service
=======================================================================
4/13/7
cazzel - 2.50pm-4.00pm // coaching
=======================================================================
TIMESTAMPS
4/14/17

Ed: 6.30AM-6:40AM SYSERR 
Cazzel: 07:00am - 07:35am sysserr no station avail | 07:35am -08:17am coaching
DIANA: Coaching- 8:36-8:58//12:40-3:00 4/14/17
GRACE - 12:26pm - 3:00pm 
Ed: 2:50pm-3.30pm -coaching 
03:33pm
♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥
APRIL 15
DIANA
Coaching- 2:36-3:00
Cazzel coaching - 02:25pm - 04:00pm 
♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥
*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*
April 16

Velayo -
sys err  -  loading  -  530 - 548am 
731-825 am coaching / contacting tktng / 
            vol xchange with QC remson 
Tolenada 
sys err  - 530 - 532am 

♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥
"Cabongaoan" APR 23 2017 SAVE THE DATE GUYS :) ENJOY :))

♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥ ♥


*************************************************************
April 16
MARICEL ORTEGA
Coahing - 1.38pm - 2.30pm approved by MC she
*************************************************************

8773843538 - DL REISSUE 

*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*
April 17

TIME SHEET realignment 4/11/17 - ACE 
TIME SHEET realignment 4/06/17 - training w/joseph - EARL 
TIME SHEET realignment 4/07/17 - training w/joseph - EARL
TIME SHEET realignment 4/08/17 - no log out/earthquake-EARL


Earl: 5:00PM - 5:30PM - extended expedia training w/ Joseph
Earl: 5:55PM - 6:50PM - coaching / change station /seat map
8:12PM - dc call back - call back cux after an hour upon request - 9:00PM - 9:30PM
Grace: 5:45pm - 6:26pm Logged out / change station / seat map
Ed: 6.30pm- 6.35pm /change station / seat map
Ed: 5:00pm - 5:30pm Expedia Training / 
GRACE - 11:18PM - 12:00AM  UNATTACHED- CALLING AA

***********************************************************************
April 18, 2017
SANTOS : 7:53AM-8:15AM,8:17-8:48AM UNATTACHED CALLING UA AND PAX
         11:10AM-11:15AM UNATTACHED PAX DISCONNECTED
         1:35PM-1:57PM
         sabre automated exchange
**********************************************************
April 19, 2017

Maine: 5:30am-5:47am syserr / 1:08pm-1:15pm coaching auth w/ boss f
Lance: 6:40AM - 6:48AM Transferred stations due to GDS.
velayo : 530am  - 645   system issue  -- validated by boss f and chris 
         un attached due to icrs issue - 1150am-1226pm 
Charina: SYSERR 6:30AM-8:11AM LOCKED OUT IN VOYAGER  
Lance: 1:00PM - 1:25PM coaching with boss f   
velayo : 1pm - 125pm coaching with boss f         
santos : 1pm - 125pm coaching with boss f   
mariano: 1pm - 125pm coaching with boss f   
cazzel : 1pm - 125pm coaching with boss f
ORTEGA : 145PM - 2PM coaching with boss f

cazzel : was avail from 7 am then at 7:30 was auto reserved yet no call, then after 26 seconds avail auto. -way way din eto eh hahaha // talaga ba????!!!! and it just happened again! 10:52am


@CAZZEL,...HOW TO BE YOU PO??? HAHAHA! - CEL  -- dont ask me po, use my station. hahahaha
*******************************************************************

Luna: boss ive just read your notes and knew this notepad, I have SYSERR for today April 20, 2017

April 20,2017

LUNA:4a-411a SYSERR-agent com is not working |
and also on April 18, 2017 SYSERR: 4am-401am no jabra on stn.
LUNA: 545am-558am- while on break, auto initial log in when went back

VELAYO
sys err 547am (reserve)  
sys err 555am-601am macris station/ other agent's and my pc restarts
sys err 612am received call but again line was cutoff | no cb  number no itin | validated by macris

SANTOS : 10:30AM - 2:30PM - SBS and TEAM MEETING WITH BOSS F

Aviles:       11:00am to 12:00pm team meeting with boss f.
ureta :        11:00am to 12:00pm team meeting with boss f
olorvida:    11:17am to 12:00pm team meeting with boss f
velayo :      11:00am to 12:00pm team meeting with boss f
Ace:           11:25am to 12:00pm team meeting with boss f
Maine:        11:00am to 12:00pm team meeting with boss f
Villaflores: 11:00am to 12:00pm team meeting with boss f
Luna:         11:00am to 12:00pm team meeting with boss f
Ortega:      11:00am to 12:00pm team meeting with boss f

***********************************************************************
April 21, 2017

Maine: 8:06am-8:18am unattached
            8:18am-8:33am agent com auto log-out while cust is on the line
            8:33am-8:48am unattached
            
            
Velayo 550am -554am -  amad reset/unattached             
            917am - 929am - sys error pc restart / transfer station 
            9:00AM - 10:00AM unattached
            938am -230pm,          pullout by boss f /floor walk 
***********************************************************************
April 22,2017

Good Morning!!

Maine: 5:30am-6:10am syserr/ trnsfrd station twice since pc rebooting auto/sabre not working/validated by boss gensel and boss mcris // 12.45pm-1.12pm syserr, auto shutdown validate by boss cj.

Luna: Im occupying still with boss patrick/roi s bay, as on the new bay, I am not familiar on the PCs that somehow strange me. I have to stay where I was as of now to avoid having SYSERR ISSUE.
************************************************************
april 22
ortega - sys error 11.45am to 11.57am - validate by mc / transfer pc

OT 1 HR . 2pm to 3pm due to long call
***********************************************************
April 25, 2017


DIANA: SysErr- 4:48-5:00 Transferred Station
            Coaching- 5:13-6:16 || 6:28-7:30 || 8:28-8:34 || 11:10-11:51

CHEL: 7:07AM - 8:32am - Coaching            

Joy     : syserr - 855am -858am - transfer station 

Lance: 8:15AM -  8:55AM Coaching  | 9:09AM - 9:10AM Transferred to another station

EARL: 
6:02AM - 6:17AM ( syserr ) - -auto logout/disconnect
6:48AM-coaching - 8:00AM - coaching
11:45AM -  12:01PM -coaching

ACE- 12.49nn-12.50nn Agent com was auto reserved 

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
April 26, 2017
DIANA: Auto Shutdown- 4:49-5:11 || AYA-EXP-501087
EARL: 9:23AM - 9:34AM - syserr/auto log out -  with cust on the other line
CHEL - 11 - 11:23 - COACHING 

*******************************************************************************************
April 27, 2017
Diana: AutoShutdown- 4:35-4:56 || AYA-EXP-501087
           Coaching: 11:51
Velayo :  626am-628am (transfer station)
               820am -846am - coaching c/o boss F (score board update)
EARL:    9:08AM - 10:08AM coaching session w/ boss jill

ORTEGA : Coaching 11.56am - 2pm
*********************************************************************************************

APRIL 28, 2017 - FRIDAY
ORTEGA : 5.31am - 5.42am auto log-off while talking to airline rep

EARL:  accidentally refresh by moving the jabra in diffrent place  - time stamp?

GRACE - 6:59am - 7:45am -- contacted jetblue - unattached
GRACE - 8:06am - 8:54am -- calling ua/aer lingus - unattached


ORTEGA
AUTO MULTI DOCS - SVA PACKAGE - FLT CXL - 

7238412512423 - S#23538525 / S#23538524 - EXECUTED

GHOST CALL - DEVICE 1070497 / CALL ID: 152057225074 / NO ITINERARY OR PHONE NUMBER FOR ME TO GET CONTACT INFO / AUTO DISCONNECT / ABOUT TO SAY OPENING SPIEL
*****************************************************************************
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
SO THIS IS FOR MARICEL:
ORTEGA
AUTO MULTI DOCS - SVA PACKAGE - FLT CXL - 

7238412512423 - S#23538525 / S#23538524 - EXECUTED

WHERE IS YOURS EARL?
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@


♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥
♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥

*****************************************************************************
April 29, 2020 na

velayo - name correction workflow | done!! 
                   205pm -230pm  coaching 
Diana: 10:58-1:00 coaching
luna: ace payag na ako. ibigay ko na sat ko.. pawithdraw yunh pto ko sa sat. pasukan ko nalang monday mo
CHEL: 11:07AM - 12:04PM - COACHING
CHEL:  12:31PM - 3:30PM - COACHING

**************************************************************************
May 2

Luna: 415am-416am | Ghost Call: Device/Call Id: 1910234//152061120592 ; Agent com Auto log out while on a ghost call.
DIANA: Coaching- 6:32-7:31 || 8:30am-8:37am || 10:52am-11:53am
ACE:     Coaching 10.40 AM - 11.00 AM       
CHEL:   COAHING 8:06AM - 9:30AM      
CHEL:   COAHING 10:30AM - 12:45PM    



  Trainings to be finished TODAY
SKE Name Change/Correction Call Workflow Transition
SKE Retire Admin Tools Tier 2/Tier 3/CRD
SKE Tier 1 Refund a Car Eureka Assessment 1514 EN
SKE Brand Discount 1461 V2 EN
SKE KC Brand Discount 1461 EN
- If training is In Progress nor Inactive, you can Activate it yourself and Mark as Complete right after you finish.

..........and the rest


Agents on In Progress Galileo Training due to failed Post Quiz:       
SKE KC Brand Discount 1461 EN
- Erlinda Nicolas -done
- Crysthia Tolenada
SKE Name Change/Correction Call Workflow Transition
- Lancelot Ureta
- Maricel Ortega
- Eduardo Casal


Buddy System:  
YOU ARE RESPONSIBLE WITH YOUR BUDDY - OU/PTO/LATE/ABSENCES/REASONS
AGUILAR,MARY GRACE_1863405                     PABUNAN,DIANA ROSE_1886315   

BAYUGO,GERMAINE HAZEL_1875520              VELAYO, JOSEPHINE_1647157

LUNA,JAYSON_1911848                                     VILLAFLORES, CHARINA_1886136

OLORVIDA,RACHEL_1674695                            AVILES,CAZZEL_1915429

CASAL, EDUARDO JR._1227614                         URETA,LANCELOT_1875889

NICOLAS, ERLINDA_1894337                             ORTEGA,MARICEL_1885123

SANTOS,MA. RICHEL_1875648                          MALINAO,JOHN RUSSEL_1875495

TOLENADA,CRYSTHIA_1873655                        MARIANO,ALEXIS_1946907


Employee   Name      
Aguilar_1863405,   Mary Grace       
DOB: December 23, 1996
Phone Number 1: 09770253184
Phone Number 2: 
Emergency Contact Person:  Wilson Aguilar
Phone No:  TBA

Aviles_1915429,   Cazzel        
DOB: November 27, 1997
Phone Number 1: 09351956548
Phone Number 2: N/A
Emergency Contact Person: William Aviles
Phone No: 09973956548

Bayugo_1875520,   Germaine Hazel      
DOB:
Phone Number 1:
Phone Number 2:
Emergency Contact Person:
Phone No:

Casal_1227614,   Eduardo Jr.    
DOB: 06 JULY 1979
Phone Number 1:  0906-954-BONG   =2664
Phone Number 2:
Emergency Contact Person:   Janice Sy
Phone No:     TBA  ???

Luna_1911848,   Jayson       
DOB: May 6, 1985
Phone Number 1: 09054920390
Phone Number 2: 09261468827
Emergency Contact Person: Myrna O. Tan 
Phone No: 02-2774241

Malinao_1875495, John Russel
DOB: 12 /02/1993
Phone Number 1: 09979648122
Phone Number 2: n/a
Emergency Contact Person: Ruel Malinao
Phone No: 09273173177

Mariano_1946907,   Alexis       
DOB: 01/14/1998
Phone Number 1: 09167714556
Phone Number 2: n\a
Emergency Contact Person: Eva Mariano / Mother
Phone No:       09089556701/ 09089556701

Nicolas_1894337,   Erlinda       
DOB:07/03/79
Phone Number 1:09957654140
Phone Number 2:n/a
Emergency Contact Person: Ricardo L. Nicolas /Brother
Phone No:09178290461

Olorvida_1674695,   Rachel       
DOB: 4/28/1993
Phone Number 1: 09272337335
Phone Number 2: 
Emergency Contact Person: Nancy Olorvida
Phone No: 

Ortega_1885123,   Maricel  
DOB: March 31, 1987
Phone Number 1: 09756089552
Phone Number 2: n/a
Emergency Contact Person: Amado C. Pestañas III
Phone No: 09368951851

Pabunan_1886315,   Diana Rose      
DOB: 12/7/1992
Phone Number 1: 09753579639
Phone Number 2: 09178738846
Emergency Contact Person: Elnico Pabunan
Phone No: 09279196720

Santos_1875648,   Ma. Richel       
DOB:
Phone Number 1:
Phone Number 2:
Emergency Contact Person:
Phone No:

Tolenada_1873655,   Crysthia       
DOB: 08/17/80
Phone Number 1: 09279649994
Phone Number 2:
Emergency Contact Person:Joan
Phone No:

Ureta_1875889,   Lancelot
DOB: 07/08/1996
Phone Number 1: 09260631658
Phone Number 2: 09771963613
Emergency Contact Person: Leo B. Ureta (Father)
Phone No: 09217390451

Velayo_1647157,   Josephine  
DOB: 03/08/85
Phone Number 1: 09985801840
Phone Number 2: 09166886670
Emergency Contact Person: Helen Caco
Phone No: 

Villaflores_1886136,   Charina  
DOB: February 19, 1985
Phone Number 1: 09293584645
Phone Number 2: 09957287986
Emergency Contact Person: Criselda F. Villaflores
Phone No: 

diana heres the number of customer -  1-(407) 4749997   ||    itin -  1163472619765 DONE

5/2/17
ACE:
4.35pm-4.40pm- Cisco was auto log-out, but I still have the customer on the other line
4.41pm-5.06pm-Was able to log back in however, its initial log-in unattached
Validated w/ Ms. Unabia

*******************************************************************************************
May 3, 2017 - Wednesday
ORTEGA,MARICEL_1885123
Unattached Disconnect Call back 
Calling El Al Israel - approved by Boss Jobo
Itin. : 7253212207025
Time : 4.05am - 4.40am
******************************************************************************************
****************************************************
MAY 03, 2017
EARL:  4:50AM -5:03AM Syserr
         -change aux due to jabra error-auto refresh/changed using my own  jabra 
          -AYA-EXP-50500
          -issue validated by Boss Chris.
          6:45AM - 7:00AM - coaching/transfer station
          7:47AM -8:00AM   - coaching/ ISSUE resolution
9:00AM - 11:15AM          - coaching / ISSUE resolution
               -11:45AM - receive ghost call/ no botton to release the call/auto log-out / pc reboot 
11:45AM - 12:02PM - syserr/trasfer station -AYA-EXP-50557 from 
Erlinda :   6:45AM - 7:00AM - coaching/transfer station

Syserr :

Russel : 5:30AM - 5:36AM
Velayo : 5:30AM - 546am  coaching working on a pnr with qc/validated by boss jill 
              430am-431am  transfer station 
              634am  -638am transfer station 
              7am -817am  -   team meeting with boss f 
              11:40am  - 1pm coaching with boss jill dsat 
              
Pabunan : 
                7am -817am  -   team meeting with boss f 
Tolenada : 5:30AM -
                 7am -817am  -   team meeting with boss f 
Casal :     6.05am - 6.10am migrated station
Erlinda :   6:45AM - 7:00AM - coaching/transfer station
Bayugo :   7am -817am  -   team meeting with boss f 
Aguilar :   
Luna : 742am-750a- coaching
*5/2/17
ACE:
4.35pm-4.40pm- Cisco was auto log-out, but I still have the customer on the other line
4.41pm-5.06pm-Was able to log back in however, its initial log-in unattached
Validated w/ Ms. Unabia    *need to plot as syser
Changga-- who deleted the note beside changs name??? that`s IMPORTANT
^Check time slider(Top Right of the page), it will reveal who deleted the note - Lance
**********************************************************************************************************************************************
===========================================
May 03, 2017 - Wednesday
Ortega,Maricel_1885123
Coaching 7.39am -  9am with boss jill
===========================================
MAY 3, 2017

CHA2-12:43pm-1:00pm/coaching
CHA2-5:30-5:40/Coaching transfer  station 
CHA2-8:00am-8:15am/unsched break
CHA2-4:00am-4:05am/SYS ERR/cisco error
CHA1-2:38-3:30PM Coaching 
CHEL - 2:29PM - 3:30PM - COACHING
************************************************
MAY 04, 2017
LANCE: 6:34AM - 6:37AM Transfer Stations
Eds = 5:58AM - 6:30am \\\\ 6.45am-7:00am  COACHING |||  8:15am team meatings..MEATings???
OREJOLA : 10:00AM -
 ========================================
airline toll free list of phone number
 http://us.makemytrip.com/traveltips/tollfree.htm
 ========================================

==========================================================================
MAY4           
EARL:
7:00AM - 8:00AM        - team meeting
10:28AM - 11:15AM    -  coaching
Ortega_Maricel, 1885123
2017-05-04  09:34:22 press lunch
2017-05-04 12:44:52 log in
Russel - 1:14PM - 1:44pm - coaching
Ortega, Maricel TEAM MEETING AT 7AM  - MAY 5
GRACE -7:00AM - 8:07AM Team Meeting w/ boss F
SANTOS - COACHING 1PM-1:40PM
MAINE - 1:17pm-1:41pm Coaching
May 04, 2017 
Ortega,Maricel_1885123 - Coaching 1.10am - 2pm
CHA1 - COACHING 1:08PM - 1:37PM
CHEL - 1:23 - 2:07 COACHING
CHEL -  2:33 - 3:30pm
 Ace- 3.14pm-3.23pm
******************************************************************************
May 05, 2017
EARL: 4:38AM- auto refresh/while fixing the headset - trying to ask for sup revalidation but all   sups available  are busy
EARL: 6:45AM - 8:00AM - coaching - VL password reset by boss HENDRIX

MAINE: 5:38am-5:42am syserr transferred station.

velayo  -  621am - 624am  call got cut out while talking to cust  / tried to call cust no ans
               634am - 637am   change jabra validated by boss jill 
*********************************************************************************
May 5. 2017 

chel - 6:34am - 6:39am coaching
chel - 7:00 - 8:30team meeting
chel - 11:30am - 3:30pm coaching
CHA2-6:45am-6:55am/coaching
Lance : 7:17AM - 7:18AM Transferred Stations
Ace- 8.30am-8.33am Syserr  **cisco keeps on loading thats why I was not able to avail on time
Russel : 11.15AM-12.57PM Coaching
CHA2-1:11-1:30pm/coaching
CHA2-10:05am-12:49pm/coaching
ED = 10.05am - 1:13pm  COACHING
*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*

boss Jill heres  the T2 escalation details -JOY @@@@@@DONE-submitting the complaint to SIr Fred and will give you an UPDATE next week - May 9

device number: 1048056  Orio Mylene
call id 152064210497 - agents speaking in vernacular and disconnected the call
itin 1167785656116

*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*
MAY 6, 2017
GRACE TIMESHEET DISPUTE -- APRIL 17 -- NO LOG-IN AS PER MYPSX BUT I DID.
Ed : 12:27pm received a call but refreshed automatically | no account details on VL || CTIOS Failure Event on Agent Comm 
DONE
******************************************************************************************
here is airlines toll free phone number
http://us.makemytrip.com/traveltips/tollfree.htm
******************************************************************************************
May 8,2017
Ace
3.23pm-3.31pm Coaching - validate w/ MC since I need to go at the restroom to attend a meeting. Hehehe 
=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
May 09, 2017
EARL: 6:45AM - 7:10AM - syserr/transfer station -AYA - EXP- 50539
Luna: 710a-711a - transfer stn to our bay | 
Crysthia: 4:30am-4:43am/SYSERR/ having an error in pulling up CISCO
Crysthia: 9:15am-10:15am/unsched LUNCH
Crysthia: 10:11am-10:13am/SYS ERR /transfer station
GRACE - 5:14am-5:28am unattached out
GRACE 5:38am - 5:51am   TRANSFER STATION - log-out
GRACE- 6:00am - 6:15am // 7:51am - 8:26am call out with MU
GRACE - 12:50PM -12:52PM COACHING. talk with remson
CHEL - 7:35 - 7:36 - CISCO LOGGED OUT/  SYSERR
Lance: 7:02AM - 7:05AM Transferred Stations
Ed : 7:00am - 7:01am Transferred Station
Cha1 3:08pm -3:30pm coaching
1169133540847
Lance: 8:31AM - 8:32AM Aux is on reserved. Validated by gracia
Lance: 12:51PM - 12:52PM coaching then avail
Ace
8.30-8.35am   Go on avail however
8.37am-8.42am  Sabre is not working transfer station
11.36am-11.41am ICRS was auto log out while Im talking to the customer on the other line.
********************************************************************
                        May 10, 2017
Luna: Ghost Call Device/Call ID1920250/152069162436
           Ghost Call Device/Call ID +1765462994/152069211284
Grace - 10:35am - 2:00pm
Ed : 5/10/2017 8:00:25 AM | 1910040 | 152069169070 = received but disco and no itin 
Ed: 12.23pm - 2;00pm  team meating
EARL: 12:37PM - 1:30PM - team meeting
♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥
                              DO NOT DELETE
                              
Call from Device ID: 1080201  Bacolod    6:43:12 AM
Call ID: 152069165216
Case ID: S#24162873 
Phone Name: John
Itinerary: 7237513065228 | 1157304444634 ANI-ITIN
PNR: NHMQSR
BLIND TRANSFER || On set Escalation
May 10, 2017 8:49am

♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥
Call from Device ID: 1070282 Cebu
Call ID: 152069214796
Case ID: S#24176126
Phone Name: Amor
Itinerary: 7264994826469
PNR: CTMPUD
COLD TRANSFER : LCC VOL EXCHG
May 10, 2017 11:06AM


@@@@@@@@@@@@@@@@@@@@@@@@@
Hi Guys,

We need to raise 2K so we will have enogh funds to rent for a gown for the upcoming 
Flores De Mayonaise.

100php each... or you can give more ;-)

Hi Diana - please be the POC on this.
Velayo_1647157,   Josephine          
Villaflores_1886136,   Charina   - paid
Aguilar_1863405,   Mary Grace   - paid
Aviles_1915429,   Cazzel    
Bayugo_1875520,   Germaine Hazel     always on MIA
Casal_1227614,   Eduardo Jr.  paid   
Luna_1911848,   Jayson   - paid 
Malinao_1875495,   John Russel - paid   
Mariano_1946907,   Alexis   - paid
Nicolas_1894337,   Erlinda   - paid
Olorvida_1674695,   Rachel   paid
Ortega_1885123,   Maricel   paid
Pabunan_1886315,   Diana Rose   paid
Santos_1875648,   Ma. Richel  - paid
Tolenada_1873655,   Crysthia   
Ureta_1875889,   Lancelot          paid 
Velayo_1647157,   Josephine     paid      
Villaflores_1886136,   Charina   paid


===================================
MAY 10, 2017
Ortega,Maricel_1885123
Coaching 1.35pm - 2pm 
velayo    206pm - 230pm coaching 
santos  206pm - 230pm coaching 
villaflores 2:14pm - 
CHEL - 12:41pm - 3:30pm
===================================
May 11, 2017
All SYSERR and Coaching/Team Meeting were plotted.         
AJA!!!         
=-=-=-=-=-=-=-=-=-=-=-==-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-==
may 12, 2017
velayo
621am - Reserve / validated by boss kim and macris
GRACE- unsched break - 6:49am - 7:03am
Crysthia: 4:30-4:38am/SYSERR
ED: 10.36AM - 11:35AM UNATTACHED OB CALLED AS 
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
GRACE - 6:35-6:52am unattached

May 13

velayo
DCCB - 554am-557am -- called amadeus for clearing the terminal
748am -  reserve 
824am - 824 reserve 
757-759 change  jabra

SANTOS- 8AM-9AM UNATTACHED CALL


***************************************************


MAY 14, 2017

velayo
sys err 531-539am  voyager still loading   - save the screentshot in sharepoint gf
541-42am calling amadeus service center
1105am to 1112am  disconnect callback  customer 


  **************************** TIME SHEET DISPUTES - MAY 25 CUT OFF **********************

MAINE:  No login on May03 in timesheet. [ 4am - 1pm ] - @please check again
May 10 for re-alignment-removal of time in due to VTO

Velayo:  No login  on May03 in timesheet. [No login and logout on May03 in timesheet. [ 4am - 1pm] @please check again
CHEL: dispute No login on May 03. in timecard [ 6:30am - 3:30am]  @please check again
GRACE - April 17 - past timesheet dispute - tagged as pto [3:10pm - 12:24am] - my ccms log-in and log-out  @submitted for past timesheet dispute-for PTO dispute only

=*=*= May 13, 2017                                                                                                            =*=*= 
=*=*= Ortega,Maricel_1885123                                                                                         =*=*=
=*=*= Orig. Lunch Sched 8.30 to 9.30                                                                              =*=*=
=*=*= press lunch in CCMS at 9.30 but forget to log in back until 11.15am                =*=*=
=*=*= 45MINS over lunch in CCMS     @TA requested for approval                                 =*=*=
=*=*=*=*=*=*=*=*=*=*==*=*=*=*=*=*=*=*=*=*==*=*=*=*=*=*=*=*=*=*==*=*=*=*=*=*=*=*=*=*=
       
*************************************************************************************************************
May 16, 2017

Lance: unsched break 8:45AM - 9:00AM | unattached call out 9:42AM - 10:57AM


*************************************************************************************************************
May 16, 2017
ATTENTION TO ALL  !!!

Please don`t go home yet after your end shift.
Be at Boss Jill`s station after Logging Out/Ending Shift for further update as mandated.
NO ONE will go home yet.

*************************************************************************************************************
GUYS PLEASE ACCESS THIS IF TL will SIDE BARGE WITH YOU
https://titanpad.com/SBS
--DONT ERASE--
*************************************************************************************************************
E.SAT SURVEY COMPLIANCE:

Velayo_1647157,   Josephine     - The survey is completed.
It has been reached the maximum number of interviews expected for your Company.
Thank you!      
Villaflores_1886136,   Charina
Aguilar_1863405,   Mary Grace  -           DONE
Aviles_1915429,   Cazzel    
Bayugo_1875520,   Germaine Hazel   - The survey is completed.
It has been reached the maximum number of interviews expected for your Company.
Thank you!        
Casal_1227614,   Eduardo Jr.      -        DONE
Luna_1911848,   Jayson -                       DONE
Malinao_1875495,   John Russel  -        DONE
Mariano_1946907,   Alexis  -                  DONE
Nicolas_1894337,   Erlinda  
Olorvida_1674695,   Rachel          -        DONE
Ortega_1885123,   Maricel            -        DONE
Pabunan_1886315,   Diana Rose   -      DONE
Santos_1875648,   Ma. Richel 
Tolenada_1873655,   Crysthia   
Ureta_1875889,   Lancelot           -         DONE
Villaflores_1886136,   Charina   

*************************************************************************************************************
May 17, 2016


chel - 9:01am - avail automatically refreshed || change to talking then avail


Velayo  -540am  icrs logout 
               645 - calling unattached / icrs issue /toddle not working??? 
               655 659am coaching / change jabra 
               
♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥
♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥
MAY17
Crysthia: 6:35am-6:50am/Break movement DONE
Crysthia: 12:45pm-1:00pm/Break movement DONE

s

------
HBIAAA 
AS
Voyager

CALL ID: 152076207467
Invalid Transfer: 2900203
Flight Itinerary: 7235016105138

**Flight from FAI-MCO was cxl pax would like to reinstate that flight | Only kimberly used it | Call AL spoke to Denise/PHXME/PHX | Advs that kimberly's flight is still confirmed for her return | No need to do anything on our end | For Wesley's flight it result to a voucher valid for 1year wh/c needs to reissue by 5-Jan-2018 and a fee of $125 for reissuance plus taxes and fees | Need to call AS directly for him to use the credit | Advs that to cx | pax okd | Resend flight using AS website | leave res as is | NFAT**

Flight ReconfirmS#24539503

ACE
-----------------
5/17/2017

Ace- 3.00pm-3.10pm Coaching 
 
 ----------------------------------
 5/18/2017
Russel - voyager locked out - 4:11am - 5:56am ---what was your mode in agent comm when you got locked out? -  i go on initial log-in at exactly 4:27am for 1minute then I logged out
Go to my s

LUNA: SYSERR- 630A-639A- agt com, cisco in two diffrent stn is not working. went on avail 639A |  -----@DONE

Velayo - 6am had to change station all the prev stations either ---@NOTED
doesnt have amad or sabre | validated by boss f and macris 

TIME SHEET REALIGNMENT:
 MAINE : No log-in on May12 in timesheet  -----@DONE
 Ace: No log-in on May 12 in timesheet
Crysthia:Still on lunch mode but cisco automatically logged out/8:43am-8:57am/AYA-EXP-50504

Ace: 8.52-9.05am//  PC AYA-EXP-50543 was auth shutdown

Grace - Basic Economy Fare - 8am - 9:20am -- dont know if poltted already -- Someone reboot my pc while Im on training, it might have affected my status in aspect.
Grace - Unsched lunch from 10:00am - 10:35am   --- ORIGINAL lunch 9:00am - 10:00am
Diana   Coaching 11:41am-12:03pm


LUNA: SYSERR: PC automatically/suddenly shuts down | 855-902a, went on avail 902a | 
Ace: 12.32n-12.48nn Coaching 
EARL - 12:53pm - 1:30pm

MAINE : 2.05pm-2.28pm coaching
VELAYO: 2.18pm-2.27pm coaching 
LANCE: 2:18pm - 3:30pm coaching


*******************************************************************************************************
5/19/17


CHEL - 5:01AM - 5:03AM - SYS ERR CISCO IS LOGGING OUT CALL IS BEINgo0229
G DISCONNECTED. | TRANSFERRED STATION. AYA-EXP-50505

TIME SHEET REALIGNMENT:

MAINE: NO LOG-IN ON MAY12 IN TIMESHEET [NOT YET UPDATED]
CHA1: NO LOG IN ON MAY 13 IN TIMESHEET 



VELAYO - 547am - reserve
               7:10am - 7:35 SYSERR  - lost icrs connection - informed boss jill
              7:38am-8.05am syserr - informed boss jill
              814am 825 -called back the cust | changed station 
              830am unsked break | origbreak 715am 
              
  Cazzel : 07:28 am - 08:50 am coaching             | 02:35PM - 03:56PM COACHING 
 CRYSTHIA: 11:30am-11:45am/break movement             
 
              
              
  ***************************Stations that are not working.***************************************       
                         
AYA-EXP-50502 - CISCO IS NOT WORKING NO GDS SCRIPT
AYA-EXP-50504 -CISCO IS NOT WORKING LOADS FOREVER
AYA-EXP-50505 - CISCO LOGS OUT, CALL IS BEING DISCONNECTED.

  ***************************Stations that are not working.***************************************       

        
ACE - 10.30am-10.45am Unsched Break Auth by boss Jill ♥
Diana: DC- 10:56-11:12 Called Tier2 for process due to Amadeus Reissuance Error 
            DCall Back- 11:26-1137 Called Ticketing -----@DONE
Maine: 8:28am-8:51am/DC/problem with the line on customer`s end, so dc and cb.
            2:06pm-2.30pm coaching -----@DONE
 
ACE - 2.30pm-4pm Coaching 
************************************************************************************************

MAY 20, 2017

CHEL -  5:45am - aux changed to reserved then back to avail after 18sec. -----@DONE

Grace - Syserr - 5:00am - 5:02am - Im about to click login at 4:58am in agent comm but lost the internet connection when I attached the Jabra- failed to log-in on time also in CCMS and Avaya due to lost of connection. -----@DONE

Lance: 6:30AM - 6:37AM SYSERR due to cisco error no response when trying to log in -----@DONE

Cazzel 07:00AM - 07:01AM late log in in agent com -----@DONE

SANTOS -  8AM-8:15AM UNSCHED BREAK APPROVED BY TL -----@DONE

velayo  -   break movement from 715 it will be 730am apprvd by boss -----@DONE

LUNA- 837am - 852am- unsched break apprvd by boss jill -----@DONE
EARL:  5:02AM -  5:06AM - auto log -out/re-log -----@DONE
EARL:  6:42Am - 8:00AM - coaching -----@DONE
EARL:  10:25Am - 1:30Pm - coaching -----@DONE
CRYSTHIA: 9:36am-10:36am/ lunch movement  -----@DONE
MAINE: 11.20am-11.44am unattached call out auth by boss jill -----@DONE
              10.41am-10.51am coaching auth by boss jill -----@DONE

GRACE - 8:19am - 8:29am - Island Air unattached  -----@DONE
GRACE - 12:00pm - 12:15pm UNSCHED BREAK -----@DONE

LUNA- Lunch Movement 30min later 12:00-1:00pm-apprvd by boss jill -----@DONE
RUSSEL - Coaching 1:25pm - 1:30pm -----@DONE
ED: 1:20 - 2PM coaching -----@DONE
LUNA- Coaching 313pm-330pm appvd by boss jill before she left | 

*************************************************************************************************

@@@@@@@@@@@@@@@@@@@@@@@@
Please include this in the ASC tracker if you failed to document due to Voyager Latency

GC3 Ticket Number CCCT0074007
@@@@@@@@@@@@@@@@@@@@@@@@

*****************************************************************************************************
may 21 --- SUNDAY FOLKS - I THOUGHT I MADE MYSELF CLEAR WHEN I SAID THAT NO ONE SHOULD BE ON COACHING MODE.  REPORT TO WORK 10-15 MINS PRIOR TO YOUR SHIFT TO AVOID SYSERR PLOTTING. 

Cazzel : 07:00am to 07:02 am syserr when I press log in in agent com icrs has been stop/error
HAS BEEN STOP?  HAS BEEN???
Maine: 2:07pm-2:30pm coaching - WHY WERE YOU ON COACHING? NOBODY PLOTTED  THIS
Cazzel : 07:20am 07:30am coaching appr by boss chris went to the clinic. -NOBODY PLOTTED THIS
SANTOS -   5:00am - 5:36am transferrred station bcoz cisco is not working - NOT PLOTTED 
                   7:20AM - 7:30AM coaching appvd by Boss Chris accompanied Cazzel to the clinicNOT PLOTTED 
                   12:30PM-1:30PM team meeting plotted by Boss Earl - PLOTTED BY EARL
                   2:09PM-2:30PM coaching appvd by Boss Earl NOT PLOTTED 
-----------------------
 
5/22/17

Ace   11.54-11.56am Coaching Auth By Boss EARL since Im about to take my LUNCH by 12nn and my avail time is 37mins  NOT PLOTTED 
          1.53-.1.55pm    Cisco was auto log-out | informed Boss EARL  NOT PLOTTED 
          4.20pm-4.35pm  Unsched break - Long call NOT PLOTTED 

**************************************************************************************************************

May 23, 2017

EARL: 1:12PM - 1:15PM - coaching  - follow up -
 
CRYSTHIA: 7:30am-8:30am-lunch movement - -- done
EARL: 6:48am--7:05am--coaching---done
LUNA: 1031a-1046a- unsched break appvd by boss JReyes --  wow!!! 10:31-10:46?/? 
this should only be 10:30am-10:45am.  YOU WERE ON AVAL BEFORE PRESSING BREAK!!!!
DONE FOR  10:30am-10:45am only-Copy Boss I just waited after the interval as you said. thanks boss BEAST

Lance: 10:18AM -10:19AM Coaching then went back on avail.

Invalid transfer

HCFPNU - PNR
152082226226 - Call ID
1920082 - EXTENSION
Flight ReconfirmS#24833014
Flight Itinerary: 7244457376401
UA

pax wants to confirm her flight since UA cxl their flight | Confirmed to pax that she has a res | YQKASM - confirmation w/ AA | Send email to pax using AA website | Pax okd | Leave res as is | NFAT

-- ACE

O92PDS - PNR
152082223403- Call ID 
2900271- EXTENSION
Flight Itinerary: 7260651230378
Flight ReconfirmS#24833269
Air China

Pax wants to add her passport number | No ASC |  Line was disconnected | Unable to call cx since no phone number was save | Invalid transfer 2900271 | Leave res as is | NFAT

---- ACE


AYKKPO 
Flight Itinerary: 7234767726668
Flight ReconfirmS#24843186
1910392 - EXTENSION
15208311871 - Call ID 
Virgin Atlantic (VS)

Pax wants to confirmed if her flight from LHR-SFO was cxl | Check both AL website was able to verify that flight is still confirmed and not cxl | Offer to send email to pax | Pax okd | Line was disconnected when helping cx to view res online | Try to CB no answer | Leave res as is | NFAT

--- ACE


=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*==*
ORTEGA,MARICEL_1885123
May 23 
7266938524882 | INVALID  TRANSFER | BLIND TRANSFER |NON-ASC CALL | CAR RENTAL | REFUND FOLLOW UP | DEVICE # 2900271/ CALL ID# 152082188199 / S#24823151
=*=*=*=*=*=*=*=*=*=*=*=*=*=*==*=*=*=*=*=*=*=*=*=*=*=*=*=*==*=*=*=*=*=*=*=*=*=*=*=*=*=*=
FOR MAMI CEL --
7232761935266 - pls check the remarks --
pls contact PR for auth to change the flight from two stop to one stop -- REJECTED QUEUE| no need to ask for waiver-- once given an auth by PR, waiver in EA can be used... then add call out details in remarks and queue again. - -

MAY 23, 2017
ED: 1:23pm - 2pm coaching
Grace - 10:17am - 1:10pm Coaching
Russel : 1:20PM - 1:30PM


CHEL - 11am - 12:58pm - coaching w/ boss fred.
CHEL - 1:15PM - 1:45PM - COACHING
CHEL - 1:45PM - 3:30pm - coaching

Lance: 3:00PM - 3:30PM Coaching by mother jill

Ace 3.30pm-3.31pm aux changed to reserved then back to avail.
24823151
=*=*=*=*=*=*=*=*=*=*=*=*=*=*==*=*=*=*=*=*=*=*=*=*=*=*=*=*==*=*=*=*=*=*=*=*=*=*=*=*=*=*=
May 24, 2017
Russel : 4:30am - 4: 38am SYSERR keyboard not working needed to restart PC AYA-EXP-50504
Grace - 5:00-5:02am - SYSERR - cisco loading.
SANTOS - 5:55AM-6:55AM TEAM MEETING (VOYAGER LOCKED OUT) validated by Boss 
                  Chris
                  8:28AM- 8:37AM UNATTACHED (contacted the cx, sabre and voyager is already   
                  working)

velayo  sys err 530-619am  (prev agent did not logout properly- loading)
validated by boss f 
              10am -11am team meeting with boss f 
              unsked break from 12pm to 1230pm-1245pm  - auth by boss jill - DONE

Grace - 5:50am - 6:35am - unattached call out to Air Berlin
 
 EARL: 11:09AM- coaching-1.30
 **************************************************************************************************************
 May 24, 2017
Hi Guys,

We need to raise 2K+ so we will have enough funds  for the gown for the upcoming 
Flores De Mayonaise.

Additional P85.00 php each... or you can give more ;-)

Hi Diana - please be the POC on this.

Aguilar_1863405,   Mary Grace   - paid +85  [paid]
Aviles_1915429,   Cazzel    P185.00
Bayugo_1875520,   Germaine Hazel  [paid]
Casal_1227614,   Eduardo Jr.  paid +85  [paid]
Luna_1911848,   Jayson   - paid +85 
Malinao_1875495,   John Russel - paid +85  [paid]
Mariano_1946907,   Alexis   - paid +85 [paid]
Nicolas_1894337,   Erlinda   - paid +85 [paid]
Olorvida_1674695,   Rachel   paid +85 [paid]
Ortega_1885123,   Maricel   paid +85[paid] [may change po aq na 15 petot po ah, haha]LATERS
Pabunan_1886315,   Diana Rose   paid +85 [paid]
Santos_1875648,   Ma. Richel  - paid +85 [paid]
Tolenada_1873655,   Crysthia   paid +85 [paid]
Ureta_1875889,   Lancelot          paid +85 [paid]
Velayo_1647157,   Josephine     paid +85     [paid]
Villaflores_1886136,   Charina   paid +85 [paid]
 

 Please indicate "paid " if you already paid for the P100.00 before  [You know yourselves]
 THE ADDITIONAL P85.00 MUST BE SETTLED TOMORROW
 I will not be here tomorrow to collect, please cooperate.
 TOTAL: P1,360.00 excluding the people who didn`t pay yet the P100.00
 -Diana
 *************************************************************************************************************
  
 
 VZFBDN
 
 ***********************************************************************************************************
 MAY 25, 2017
 
Grace - SYSERR - 5:00am - 5:02am Cisco can't connect with the ICRS using AYA-EXP-50546
Went on avail at 5:02am then experienced an error in Cisco - logged out at 5:19am using AYA-EXP-50548 DONE

Grace - SYSERR- 5:19am - 5:30am DONE

Grace - 6:12am-6:45am - Unattached- talking to the customer. DONE

Ace        4am-6.55am         Team Meeting (Sagala) DONE
 
 
 invalid transfer  - May 24
 velayo S#24933264
 1170772029694
 invalid transfer: 152084164396 | extension: 1910226 | cust wants to canx voluntarily
 
 7263335858948  | S#24941607
 invalid transfer ext 2900323  call id 152084212141
| cyst was asking for a manager | cust's issue was that he wanted to change the flight and wants the insurance to cover it | xplained the policy and coverage of the insurance | AA's policy | still wants to speak to a manager 

 
 Invalid transfer-dated 24may
 LUNA
INVALID TRANSFER | FLIGHT EXCH CUSTOMER ERROR | DEVICE/CALL ID: 2900059//152083255247


Maricel -  May25
PCCIRV / 149910597635 - imminent  flt
calling ticketing 7.30 am - 7.55am DONE

Grace 7230268374443 - Imminent flight| calling ticketing - 7:40am - 7:52am DONE

Grace - 9:30-10:10am - unattached to DL DONE

SANTOS 7:30AM-7:45AM UNSCHED BREAK apprv by TL DONE

 LUNA 900-915AM- UNSCNSCHED BREAK APPVD BY TL DONE
            1020AM-1120AM- UNSCHED LUNCH APPVD BY TL DONE
 CHEL - 8:45AM - 9:45AM - UNSCHEDULED LUNCH  DONE
 CHEL - 11:30AM - 11:45AM - M - 11:45AM - UNSCHEDULED BREAK DONE
 CRYSTHIA- 4:36am-5:03am/SYSERR/transfer station DONE
 CRYSTHIA- 12:50pm-1:05pm/break movement DONE
 CRYSTHIA- 1:23pm-1:30pm/ coaching DONE
EARL:  8AM-9AM - mone to 9:00Am - 10:00AM - lunch movement DONE
              10:30AM - 10:45AM to 11:00Am - 11:15Am - last break DONE
 
 Grace - 1:00PM- 2:00PM COACHING DONE
 ED: 1.38PM -2PM COACHING DONE
 Mapa_1920270, Mary Ann (1920270) - 2:11PM DONE
  CHA1 COACHING 2:21PM -  3:30 pm DONE
 
 @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
 @@@@@@@@PLS DONT ERASE OR DO YOU WANT? @@@@@@@@@@@@
 @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
 ISNSOT  call at 7am china airlines pnone 1-800-227-5118 to reissue the tkt with HL
 waiver ENDO CI005/AUG21 FLT CANCEL sw TEVIT/ TL/ LOS ANGELES
SUE/SC/ LOS ANGELES
 1168094155026
 sabre    
        confirm CI 833 22AUGTPE BKK 720AM
        call out 6.45am - 7:24 //// call CHINA AL AGAIN TOMORROW FOR 3RD TIME
        

 --------------------------------------------
 
May25
Maricel
itin 149815504102 / S#24956625
INVALID TRANSFER | NON-ASC CALL | AGENT ERROR PROCESS VOL EXCHANGE | DEVICE # 2900033 / CALL ID# 152084269627 
 
 
 
 Lance - PNR: NRUAYB 
​INVALID TRANSFER | FLIGHT EXCHANGE  ENROUTE VOLUNTARY | 152084231709 | S#24954460

****************************************************************************************************************

****************************************************************************************************************
MAY 26 

SANTOS 6:02AM-6:14AM pressed team meeting, no sup is around, boss hendrix and boss roy was at the pantry. boss, sorry i went to the  toilet to clean my shoes. cant handle the smell anymore. huhubels  - DONE    
santos 12:51pm- 1:07pm unattached
santos 1:16-pm- 1:24pm  unattached 


CRYSTHIA- 6:35am-6:50am/break movement  --- DONE
EARL: 4:30AM -5:30AM - team meeting plotted by MC/faith
EARL:  7:38AM - 8:00AM - team meeting DONE

Ed: call out CHINA AL CI 6.45am - 7:24 //// ADVISED BY  CHINA AL TO CALL AGAIN TOMORROW FOR 3RD TIME TO REISSUE THE TKT DONE

Maine: 7:37am-7:59am Team Meeting auth by TL DONE
EARL: 9:19AM /  19minutes avail - AUTO RESERVE - ICRS error NOTED

ORTEGA: 9.00am to 10am / move lunch approved by TL DONE

velayo coaching 1045am -1053am  approved by tl DONE

ACE - 11.10-11.25 AM unsched Break   approved by tl DONE

EARL: 11:15AM move to 11:30AM - 11:45AM - last break movement DONE

Cazzel : from 11:30AM to 11:47AM unschedule lunch DONE

Russel : boss i went on coaching earlier 12:14p - 12:22p im processing imminent flight and need to contact ticketing // no avail time po eh..  NOTED -- DONE
******************************
May 26
LAYNES - 8:58AM - 9:13AM - TEAM MEETING DONE

CHEL - 12:15AM - 1:15AM - UNSCHED LUNCHDONE
Grace - 10:00-11:00am  - Unattached to Jetblue and Aer Lingus DONE
velayo - 1251pm -1pm  auth by  DONE

Grace 12:00-2:00pm- unattached to AA -- WAIT TIME IS 2hrs and 30minutes| customer is driving so I advised that will just call back. DONE

ORTEGA - 1:00pm to 2:00pm - team meeting approved by bos jill DONE
ED 1:40 - 2PM TEAM MEETING DONE
MAINE : 1:14pm - 2:30pm Team Meeting auth by TL DONE
velayo -  223pm-230pm coaching auth by boss   DONE

*********************************************************************************************
Chel - 1:13pm - 3:30pm - team meeting DONE
Cazzel - 03:38pm - 04:00pm team meeting  DONE
Ace-  4.35pm-5.30pm team meeting  
--------

*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-
Hello boss! 

Here are the instructions w/ regards on my ID.

"Thank you for raising this to our attention. Please email us the scanned copy of your ID so we could check and for documentation purposes as well. Please email us at HRSharedServices-IDteam@teleperformance.com and include the ticket number on the subject if your email or you may attach the scanned copy here just an FYI with the accepted files:*.gif, *.jpg, *.bmp, *.tiff, *.png, *.pdf, *.jpeg Max. file size: 500 Kb (0.49 Mb). " 


Ticket number: 515272

ACE
*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-

 May 27, 2017

 Ed: AGENT COM AUTOMATICALLY REFRESHED 5:09AM
        Had an error in CCMS. Logged in at 5:06am May 27, 2017 || Avaya 5:45am
        ED: = 9:30AM - 9:45AM CALLED CI FOR 3RD DAY TO REISSUE THE TKT9:30AM - ED 9:45AM CALLED CI FOR 3RD DAY TO REISSUE THE TKT
        
SANTOS 6:26AM-7:04AM called ticketing imminent flt
                7:20AM-7:38AM contacted AS to reissue the ticket
                Boss, can u pls also check my unattached yesterday? it was not plotted. thanks! :)


 velayo  --  7:01am  - reserved [aya-exp-50547]
                 1st break movement   from 715am to 730am 
                 133pm - 2pm - team meeting with boss jill 
                 220pm-226pm - team meeting with boss jill
                 
                 
                 
 XDZUIA - CHA1
  CHEL - 7:21AM - 7:45AM UNATTACHED OUT 
 CHEL - 7:45AM - 8:15AM - TEAM MEETING
 CHEL - 8:30AM - 10AM - TEAM MEETING
 CHEL - 11AM - 12:28pm - team meeting
 Cazzel : team meeting
 
Grace - Syserr- 5:00 - 5:04am The nt log-in requires me to change the password. I have tried many passwords that do not meet the length requirements and so have log-in late in all of my credentials.
 
Grace - Syserr- 7:24-:7:27am - O. I even asked the customer to disconnect the call for me to restart the agent comm and cisco.  - Approved by TL

ORTEGA - 9:00AM TO 10:00 AM - lunch movement / approach MC , adv to send them an email

CRYSTHIA- 11:09am - 12:55pm/team meeting
MAINE : 5:30AM-9:00AM / 10:00AM-2:30PM TEAM MEETING AUTH BY TL
 
 *******************************************
SKE US POS Assisting with Cuba Bookings 1584 EN 
 Please update and type "Done" if your done with the WBT

Aguilar_1863405,   Mary Grace -  DONE
Aviles_1915429,   Cazzel -     DONE      
Bayugo_1875520,   Germaine Hazel  - DONE
Casal_1227614,   Eduardo Jr.  - DONE
Luna_1911848,   Jayson   -
Malinao_1875495,   John Russel - DONE
Mariano_1946907,   Alexis - DONE
Nicolas_1894337,   Erlinda  -
Olorvida_1674695,   Rachel - DONE
Ortega_1885123,   Maricel  - DONE
Pabunan_1886315,   Diana Rose - 
Santos_1875648,   Ma. Richel  - DONE DONE DONE DALANDAN
Tolenada_1873655,   Crysthia  - DONE
Ureta_1875889,   Lancelot        - DONE
Velayo_1647157,   Josephine    - DONE
Villaflores_1886136,   Charina   - DONE
 
 ***************************************************************
  28may 
 
 velayo   - 1031am -12pm - coaching calling tickeng imminent flyt -validated by boss earl 
 
 SANTOS - 12:20PM - 1:10PM UNATTACHED calling AC and UA
                    1:45-2:30 COACHING PLOTTED BY BOSS EARL [was working on this PNR 
                      KLEOKC 
 MAINE: 11:00AM-1:42PM UNATTACHED CALLING BA [DUE TO SYS FAILURE]
               1:42PM-2:30PM COACHING [TKTG/IMMINENT FLGT]
                   
 AVILES - UN ATTACHED CALLING BA    11:07 AM - 2:03PM  | UNSCHEDULE LUNCH FROM 11:30 TO 2:00PM - 3:00PM AUTH BY BOSS EARL. 
 *************************************************************************************************************
 
 BOSS REMSON , HERE`S THE PNR:            OTNJMH
                                         ITINERARY:        7225641627114
    * DONE UPDATING THE PHASE IV AND MASKING. TY! :)
  
 *************************************************************************************************************
gown-1500
peticot- 600
crown- 300
earings:-100 - earl
hair and make-up - 700

total of: 3200 - 100 = 3100

additional funds:
*funds= 300pes from the crowm

1.Aguilar = 185 paid
2.Aviles = 185 paid
3.Bayugo = 185 paid
4.Casal = PAID 100
5.Luna =
6.Malinao = 185 paid
7.Mariano = 185paid
8.Nicolas = 185 paid plus 100  for earings
9.Olorvida = 185 PAID
10.Ortega = 185paid 
11.Pabunan = 185 paid
12.Santos = 185 paid
13.Tolenada =185 paid
14.Ureta = 185 PAID
15.Velayo = 185 paid
16.Villaflores = 185 paid
17. JILL REYES = 185 PAID
18. BABY RICKS = 100 PAID


Please update the list if you're already paid. - Earl 
*******************************************************
GRACE ITIN 5156646938
7235764666958


    ZNQQSP -pnr-
    
    
  ********************************************************
    May 30, 2107
    

EARL: 6:15AM move to 6:45AM - 7:00AM - first break    
EARL:  8:00am move to  8:30AM -9:30AM - lunch movement
EARL:  8:29AM - 9:32AM -auto log-out /re-log  for 2minutes
    
Grace - SYSERR - 5:10am - 5:35am - Transferred station because the browser is not working and cant pull up the itin of the customer. I log-in on time 4:58AM

ORTEGA :   35mins LATE - AVAIL at 5.35AM - SORRY BOSS JILL ---- TSEH!!!--- TSEH!!!
UNATTACHED CALL AMAD 
TO CLEAR TERMINAL ID - 67ED397A
PC/station no. AYA-EXP-50507

SANTOS 8:36AM - 8:40AM unattached
Ed : 7.42AM - 8:30am COACHING 

ACE - 10.30-10.45am         Unsched-1st break  Auth by Boss 

ORTEGA - YRAITA pnr
call ticketing to reissue tkt | imminent flt | 9.46am to 11.44am
9.46am to 10.34 - tkting adv to call AB to get auth to shorten the endorsement line
call AB 10.34 - reached agent by 11.24am end call 11.30am 
call ticketing 11.30am to 11.44am 




EARL: amadeus log in - 5933EN/GS - locked out

Russel : 12.50 - 1.04 SYSERR // cisco forced closed and needed to log off and log back in again to make it work AYA-EXP-50503

Grace - 12:35pm - 12:44pm - COACHING with TL.

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

F O R    C A Z Z E L 

PNR:VWVRPC
Agent:MNLCAVILES
 
Please the MNLCAVILES,  Agent failed to refund the amount in voyager LODGING since she voided an SVA reservation, I am cancelling this flight and refund button are not yet grayed out in VL, PLEASE PROCESS ASAP!!!   *********************** DONE ******************************

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

F O R    C E L 

PNR:DOQUQF
Agent:MNLMortega2
 
Need to Queue the process to T2, Agent Cancelled and processed a full refund to a Special Vacation Air Fare and not queued to T2.
Billing history showing that only the hotel portion is refunded. 


refund has already been process by tkting |FOP is check  Resolution:process full refund amt 2,272.12USD on voyager as per rmrks|send email receipt|NFAT      --==joseph|MNL|t2|28may2017==--

Refund (2,272.12) USD   Paid may28  Initiated by Agent: 409881598         
Flight Billing and Refunds - Change of Plans
Executed
Resolved
E-16695977

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

       
Nicolas,   Erlinda L.   SKE KC Brand Discount 1461 EN - DONE


HHi, Grace this is the PNR for AB- PNR:UPF3OX  kindly ck Vnotes I already queued pls call AB if possible as we need recloc asap thanks | LUNA

CHARINA Team Meeting 2:16pm - 3:25PM


5/30 time stamp
CHEL - 2:20PM - 3:30PM - TEAM MEETING

Ace-      Unattached Call out        3.35pm - 3.52pm                    
              Call AB requested by Luna  Auth by Boss
              Team meeting                 3.52pm - 5.30pm Auth by Boss

*-*-*-*--*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*

Luna!!! 
Please see call out for AB

AB 
Maria
3413MM
Berlin

Rep provided a remark on their system stating that they're authorized to change re w/o any fees.| Remarks were "Auth reissue ticket 7457995290930 as soon as possible to avoid ADM" will find on line11 on their end | Need to follow the same confirmation for the record locator w/c is UPF3OX| Follow waiver on EA 10618 for process 


Thank you for your immediate attention to this matter.

                Sincerely, 

                ACE :P
                
                
 *-*-*-*-*-*-*-*-*-*--*-*-*-*-*-*-*-*-*-*-*-*-*-*

May 31, 2017

Luna-Unsched break-630A-645A

EARL: 8:30AM move to 9:30AM - 10:30Am - lunch movement

Grace - Syserr- 5:27am - 6:00am - transferred station after my 1st call | NO AMAD
Grace - 7:00am - 7:15am - UNSCHED 1st BREAK
Grace - Syserr - 9:30am - 10:20am log-out -- locked out NT Log-in

velayo  coaching 934am  - 955am  - processed 3 pnrs with 3 PQs auth by boss f 
              1245pm - 134pm - system issue | PC reboot | accidentally plugged out by the   cleaners,  dont know who since i was outside)
              210pm -230pm - coahing with boss jill 
              

Ace-       10.35am-10.50am - Unsched  1st break

Ortega : 11.15am to 11.25am press coaching approved by TL
ED: TEAM MEETING 6:45AM - 6:50AM ||| 
7:44am - 8:30am team meating





=====================================================================
Hi Guys,

We need to raise 2K+ so we will have enough funds  for the gown for the upcoming 
Flores De Mayonaise.

Additional P85.00 php each... or you can give more ;-)

Hi Diana - please be the POC on this.

Aguilar_1863405,   Mary Grace   - paid +85  [paid]
Aviles_1915429,   Cazzel    P185.00   [ PAID ]
Bayugo_1875520,   Germaine Hazel     -  paid+85 [paid]
Casal_1227614,   Eduardo Jr.  paid +85  [paid]
Luna_1911848,   Jayson   - paid +85   
Malinao_1875495,   John Russel - paid +85  [paid]
Mariano_1946907,   Alexis   - paid +85 [paid]
Nicolas_1894337,   Erlinda   - paid +85 [paid]
Olorvida_1674695,   Rachel   paid +85 [paid]
Ortega_1885123,   Maricel   paid +85[paid]
Pabunan_1886315,   Diana Rose -  paid +85 [paid]
Santos_1875648,   Ma. Richel  - paid +85 [paid]
Tolenada_1873655,   Crysthia   paid +85 [paid]
Ureta_1875889,   Lancelot          paid +85 [paid]
Velayo_1647157,   Josephine     paid +85   [paid]
Villaflores_1886136,   Charina   paid +85 [paid]
    
    

NOTE: For as long as there is no indicated "PAID" beside your name then therefore you are not yet paid.   If so, please indicate and settle your payments to Senior: Nicolas, Erlinda Lopez 
-Diana :)
*******************************************
31May17
CHA1 COACHING W/BOSS JILL 2:08PM - 3:30PM

DISPUTES FOR 15-30 CUT OFF

CHEL - NO LOG OUT FOR 2 OF MAY - DISPUTE    
                                          
                                          
*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-
May 31/2017                                   
V249A9 
Flight Itinerary: 7269363892062
Call ID: 15209111398
1910137 - Invalid Transfer
Flight ExchangeS#25267842

No ASC | Wants to have a new res that will depart w/ EK 766-133 for the flight today 31may return EK 132-775 on the 3June | Customer cxl the res by calling the AL directly | Did not used original flight | Advs normal policy pax okd | Process voluntary change using voyager | Confirmation email sent out | NFAT                 

ACE  -           
*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-
June 1,2017


Luna: Syserr- pc automatically pop up blue screen as i was logging in | went on avail 402 or 403 if im not mistaken | LATE

Luna: UNSCHED- Lunch Movement 10min later 740a-840am=UNSCHED - DONE

FOUND TRASH ON MY STATION [ CHICHARON PLASTIC ] AYA-EXP-50547 - this happened twice already. -- 

PC that are locked.

AYA-EXP-50548
AYA-EXP-50547
AYA-EXP-50546


EARL: 11:00 move to 11:15AM - 11:30AM - last break

MAINE : 1:07pm-1:12pm DC/Line Prob at px end
               1:23pm-2:30pm Team Meeting auth by TL

************************************************************************************************
JUNE 02, 2017

DIANA: CISCO Auto LogOut- 3:58:16am-4:03:26am  AYA-EXP- 51202
                       Unsched Break- 6:00a-6:15a               



EARL: 6:15AM move to 6:30AM - 6:45AM - first break movement